Understand. Design. Implement. Hand over.
Every engagement runs through four phases — with defined endpoints, real accountability, and a clear handover. We don’t build dependencies. We build capability.
Understand
Every engagement begins with structured listening. Two to three weeks of conversations across the leadership team, line managers, and a cross-section of employees — supplemented by documentation review and an audit of what's actually happening on the ground. We don't accept the stated problem at face value. Most HR problems are business problems in disguise, and the recommendations only work when they fit the underlying business reality.
- Stakeholder map
- Current-state diagnostic
- Problem statement
Design
We come back with a recommendation built specifically for your company. Not a template. Not industry best practices disconnected from your context. A plan that's short enough to read in one sitting, specific enough to act on the next day, and structured around what's possible given your team, your stage, and your constraints. We walk leadership through it, refine it together, and align on a phased rollout.
- Design document
- Rollout plan
- Success metrics
Implement
We don't hand over a deck and disappear. Our team works alongside yours through the rollout — drafting documents, training managers, sitting in on the first set of reviews or interviews, debugging in real time. This is where most consulting projects fail, and where we spend the majority of our energy. The point of the engagement is not the design. It's the change.
- Finalised policies and processes
- Manager training
- Embedded support
Hand over
A clean exit is built into every engagement. By the end, your team owns the system, understands why each decision was made, and has the documentation and capability to maintain and evolve it independently. We stay available for periodic check-ins, but the work belongs to you. Capability stays. We don't.
- Handover documentation
- Training materials
- Optional retainer for periodic review
What this looks like in practice.
A representative timeline from a typical sixteen-week engagement — from kick-off to handover and an optional check-in.
- Week 1Kick-off & stakeholder mapping
- Week 2Leadership interviews
- Week 3Manager and employee listening
- Week 4Diagnostic & problem statement
- Week 5Design workshops with leadership
- Week 6Recommendation & rollout plan signed off
- Week 7-10Implementation, training, embedded support
- Week 11Cycle-one review
- Week 12Handover & documentation
- Week 16Optional check-in
Not sure where to start? Most of our engagements begin with a conversation.
Thirty minutes. No slide deck. No pitch. We’ll learn about your situation, you’ll learn how we think. If we can help, we’ll tell you — and if we can’t, we’ll tell you that too.